FREQUENTLY ASKED QUESTIONS


 


+ IS THERE ANYTHING TO PAY UPFRONT?

No, our membership model has been deisgned specifically to help small business offer great online products without any upfront costs. Our memberships are a simply a monthly payment which provides access to our services.

Once your membership starts then you will have access to all of the services in your package immediately, including the design and development of your website.



+ IS THERE A MINIMUM TERM FOR MEMBERSHIPS?

Initially our memberships have a 12 month commitment after which they simply transition to a rolling month by month product. Our core principle is great service so we believe we do not need to tie our members into lengthly contracts.

We are confident you will love our service, however you do want to leave after the initial 12 month period then we will transfer the site and domain to a place or your choosing.



+ CAN I PAY A ONE OFF FEE FOR A WEBSITE RATHER THAN BECOMING A MEMBER?

Because our core ethos is to work in partnership with our clients we do not offer website development for a one off fee. However if you want us to create a website for you then you can become a member and cancel after 12 months if you would like. Any website created could then be transfered to your own management.



+ IS A DOMAIN NAME AND WEBSITE HOSTING INCLUDED IN MY MEMBERSHIP?

Yes, all of our CORE, ADVANCED and PREMIUM membership packages include a standard domain name and website hosting.

Premium domain names are not included directly in our memberships but can still be obtained as a one off add on if required



+ WHAT PLATFORM WILL YOU USE TO BUILD MY WEBSITE?

We use SquareSpace one of the world leading website building tools to bring a new website to life or revitalise an exiting site. Depending on your requirements we may also add additional code or connect to third party products as required to give you the solution you need.



+ CAN I STILL JOIN IF I HAVE AN EXISTING WEBSITE HOSTED ELSEWHERE?

Yes, the process for onboarding would depending on your individual requirements but we would generally look to move your website to Squarespace (one of the worlds leading website platforms) so we can offer you our full range of services.

As part of this process we can make changes to your existing site or work with you to design and build a beautiful new website depending on your preferences.



+ WHAT ONGONG CHANGES TO THE CONTENT ON MY WEBSITE ARE INCLUDED IN MY MEMBERSHIP?

All of our membership plans are personalised so the changes that are inlcuded will depend on your individual website and membership package. As a general rule of thumb once your website is created then ongoing changes to the exisiting content are included & we will always agree with you in advance what is covered by our developers whilst designing and building your website.

We will also provide you with access to make simple content changes such as adding and amending text, images, products, blogs etc by yourself. You will have unlimited access to make these changes.



+ WHAT HAPPENS IF I NEED CHANGES TO THE CONTENT ON MY WEBSITE THAT ARE NOT INCLUDED IN MY MEMBERSHIP?

We are happy to help with any changes that are outside of your current membership package. All our memberships have unlimited access to our Knowledge Hub meaning you can discuss your requirements with us in advance to understand the scale of the development and get a quote at no cost.

If you choose to proceed then our preferred option is to simply make a change to your memebership package, this means that you avoid any one off costs and ongoing changes to your new content can be included going forward. However, changes can be made 'on demand' if needed in which case we will quote individually for you.

 

 
 

If you can’t find an answer to your question above or need some more information please contact us so we can get you what you need.